Showing posts with label work. Show all posts
Showing posts with label work. Show all posts

Thursday, 11 October 2012

Why Devout is still not Out...



This blog post is my reflection on Mr. Devdutt Pattanaik's following article:
Admittedly, his musings on mythology and their analogies to contemporary management have captured my rapt attention for long, but this is the first instance when it invigorated the writer in me.  

As usual, an awesome article by Devdutt! Though, I fail to completely affiliate to the line of thought. When I first read the article, I couldn’t help but recall Adiga’s (in the White Tiger) snide at Hanuman and his rebuking of the Hindus for idolising a ‘servant’. Devdutt raises the bar and aligns the Hanuman of mythical folklore with an obedient, brilliant and hardworking employee. Devdutt then goes on to allude, and later elucidate with examples that sheer obedience on Hanuman/Employee’s part is not enough, it must be supplemented by originality and acting on one’s own free will. This is where I draw the lines of diffidence from his viewpoint.

The first case is that Hanuman/Employee is a new entrant into the Ramayana/Company and should assume the role of a learner. He should learn from his job rather than questioning the intentions of Ram or the vision of his Company. He will certainly get the due answers, but at the cost of compromising his learning and performance. Hanuman/Employee, indeed, consistently needs motivation/direction in the forms of Jambavan/Rama/Sita but that does not indicate lack of originality, it shows eagerness to obey and achieve.

Another example is that of Hanuman not rescuing Sita and averting the war, which Devdutt deems to be an opportunity lost. The war was inevitable as it not only involved rescuing Sita, but also signified the upholding of righteousness over evil-which could be achieved only if the going followed its due course. Had Hanuman interfered with his sheer courage, he would have launched a car, not a Nano! (What Nano ended up as is quite similar to what happened to Sita, but that’s a different story altogether!)

Also, most importantly, it was not Hanuman/Employee’s job to rescue Ram’s wife. An employee is not supposed to bypass hierarchical levels and perform his superior’s job. Instead of gaining brownie points, he would end up with a partially baked cake- detrimental to both his personal growth and the Company’s well-being. Instead, he should selflessly and assiduously concentrate on the task at hand, displaying exemplary creativity and sheer brilliance within the respective purview. Doing so, indeed, would catapult an unknown monkey to the rank of a god- much more revered and adored than his divine master himself!

Wednesday, 11 July 2012

Assertiveness-Then & Now...


As the legend goes, Sudama did not reveal his abject poverty to his friend & lord, but Krishna read his mind & granted him all he had wished for, but not asked! Moral of the Story: God knows what you want, do not be too shameless to demand/beg for it.

All of us have listened to this tale as kids, and somewhere imprinted in our minds that we shall be offered on a plate what we desire, if we pray/wish for the same. No need for asking!

But alas! The real world does not function in the same good ol' fashion. You have to open your mouths, ask, demand, beg and do all what it takes to achieve your coveted goal. No wonder corporates insist on the value of assertiveness. It is the right combination of pleading and fighting (gurus call it negotiating!), a perfect balance of sharp words and silent but sharper gestures. Whether you want a raise from your boss, a selection in an interview, a contract from your client, help from your colleague or even want the office boy to scan your papers first... assert yourself!  Ever felt 'I should have said that', 'he just manipulated me & i couldn't say no', 'how come none of what i want ever happens', 'i couldn't say what i wanted to'... well, there you are!

Assertiveness is different from communication. Communication is merely about conveying your message to the other person (extremely important though), assertiveness is about convincing him of your point.

I'm no management guru, but have learned a few gems in this field during my work stint. Sorry, no college can teach you this, you've got to be working in an hierarchical organisation to even realise its meaning! Here are my key learnings (Disclaimer: Even after loads of tutoring & reprimanding by my boss and despite the n no. of training sessions attended, i've taken long strides, but not perfected the art!) I've employed these (or at least tried to!) during vendor negotiations, client meetings, departmental discussions, and even everyday work to some extent.
  • Firstly convince yourself of what you want! This requires a lot of brainstorming before developing a clear picture of what you want. Work out all the nitty-gritties.
  • Next, try to gain as much knowledge and information (relevant to the issue) as possible. Knowledge, agreed, can never be complete, but know enough to encompass all possibilities. So, do your homework well!
  • Keep the info concrete & handy. Try not to leave any loose strings. Be objective.
  • What knowledge can’t, let your words do! Try to think of all the opposing points and prepare your answers accordingly.
  • Test the waters first. Listen! The other person too is technically in the same oat as you are. If you know the person well, employ words & tactics that have worked on him before. If you are meeting for the 1st time, study the person, but refrain from judging him.
  • Never get personal! Act professional and state only the facts! Keep a check on your tone & volume. At no point in time, get rude or lose you temper.
  • Say no. Directly. On the face. And don’t budge.
  • It's not necessary to win every argument. You can lose many battles, but concentrate on winning the war!
  • Negotiate.
  • Let go of arguments that you are losing. Change the topic & come back later if you want. Don't let your opponent do this to you.
  • Lastly, remember this is not the end of the world. Even if you lose, your life won't end. This realisation keeps you from getting desperate.

This list is obviously non-exhaustive, but hope it helps!